Orquivo support
What we collect
We collect your name, email address, the messages you send, and ticket activity so that our team can respond to your support requests. Please avoid including passwords or other sensitive information.
How we use it
We use this information to investigate your request, communicate with you, and maintain a record of the conversation. Our support team accesses tickets through a restricted admin portal. Cloudflare hosts and stores the portal data, and Resend delivers notification emails.
Secure access
Your email links give access to your tickets. Keep them private. Ticket links expire after 30 days; links requested through “Find my tickets” expire after 15 minutes and work once.
How long we keep it
Closed tickets and their associated messages are retained for 730 days after closure, then removed by our retention process.
Request deletion
To request deletion of your support data, contact support@congruentlabs.co from the address you used for your tickets. We may ask you to verify that address before processing the request.
Notification emails aren’t a monitored reply channel. Use your secure ticket link to continue a support conversation.
Back to support →